{"id":50573,"date":"2025-12-15T12:15:47","date_gmt":"2025-12-15T12:15:47","guid":{"rendered":"https:\/\/totul.md\/?p=50573"},"modified":"2025-12-15T12:15:47","modified_gmt":"2025-12-15T12:15:47","slug":"kak-govorit-s-komandoj-i-klientami-tak-chtoby-vas-slyshali","status":"publish","type":"post","link":"https:\/\/totul.md\/ro\/expert\/kak-govorit-s-komandoj-i-klientami-tak-chtoby-vas-slyshali\/","title":{"rendered":"\u041a\u0430\u043a \u0433\u043e\u0432\u043e\u0440\u0438\u0442\u044c \u0441 \u043a\u043e\u043c\u0430\u043d\u0434\u043e\u0439 \u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438 \u0442\u0430\u043a, \u0447\u0442\u043e\u0431\u044b \u0432\u0430\u0441 \u0441\u043b\u044b\u0448\u0430\u043b\u0438"},"content":{"rendered":"<h3 data-start=\"171\" data-end=\"187\"><strong data-start=\"175\" data-end=\"187\">\u0412\u0432\u0435\u0434\u0435\u043d\u0438\u0435<\/strong><\/h3>\n<p data-start=\"189\" data-end=\"331\">\u0412 \u0431\u0438\u0437\u043d\u0435\u0441\u0435 \u0447\u0430\u0441\u0442\u043e \u043a\u0430\u0436\u0435\u0442\u0441\u044f, \u0447\u0442\u043e \u0433\u043b\u0430\u0432\u043d\u0430\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 \u2014 \u0432 \u043f\u0440\u043e\u0434\u0430\u0436\u0430\u0445, \u043c\u0430\u0440\u043a\u0435\u0442\u0438\u043d\u0433\u0435 \u0438\u043b\u0438 \u0434\u0435\u043d\u044c\u0433\u0430\u0445.<br data-start=\"272\" data-end=\"275\" \/>\u041d\u043e \u0447\u0430\u0449\u0435 \u0432\u0441\u0435\u0433\u043e \u0432\u0441\u0451 \u0443\u043f\u0438\u0440\u0430\u0435\u0442\u0441\u044f \u0432 \u043e\u0434\u043d\u043e \u2014 <strong data-start=\"312\" data-end=\"328\">\u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u044e<\/strong>.<\/p>\n<p data-start=\"333\" data-end=\"475\">\u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0438\u043c\u0435\u0442\u044c \u043b\u0443\u0447\u0448\u0438\u0439 \u043f\u0440\u043e\u0434\u0443\u043a\u0442, \u0438\u0434\u0435\u0430\u043b\u044c\u043d\u0443\u044e \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u044e, \u0442\u0430\u043b\u0430\u043d\u0442\u043b\u0438\u0432\u0443\u044e \u043a\u043e\u043c\u0430\u043d\u0434\u0443 \u2014<br data-start=\"407\" data-end=\"410\" \/>\u043d\u043e \u0435\u0441\u043b\u0438 \u0432\u0430\u0441 <strong data-start=\"422\" data-end=\"435\">\u043d\u0435 \u0441\u043b\u044b\u0448\u0430\u0442<\/strong> (\u043d\u0438 \u0432\u043d\u0443\u0442\u0440\u0438, \u043d\u0438 \u0441\u043d\u0430\u0440\u0443\u0436\u0438), \u0432\u0441\u0451 \u0431\u0443\u043a\u0441\u0443\u0435\u0442.<\/p>\n<p data-start=\"477\" data-end=\"631\">\u0413\u043e\u0432\u043e\u0440\u0438\u0442\u044c \u2014 \u043d\u0435 \u0437\u043d\u0430\u0447\u0438\u0442 \u0431\u044b\u0442\u044c \u0443\u0441\u043b\u044b\u0448\u0430\u043d\u043d\u044b\u043c.<br data-start=\"514\" data-end=\"517\" \/>\u0421\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0438 \u043c\u043e\u0433\u0443\u0442 \u043a\u0438\u0432\u0430\u0442\u044c, \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u2014 \u0443\u043b\u044b\u0431\u0430\u0442\u044c\u0441\u044f, \u043d\u043e \u043f\u043e \u0444\u0430\u043a\u0442\u0443 \u043d\u0438\u0447\u0435\u0433\u043e \u043d\u0435 \u043c\u0435\u043d\u044f\u0435\u0442\u0441\u044f.<br data-start=\"594\" data-end=\"597\" \/>\u0410 \u0437\u043d\u0430\u0447\u0438\u0442, <strong data-start=\"607\" data-end=\"628\">\u0441\u043b\u043e\u0432\u0430 \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0442<\/strong>.<\/p>\n<p data-start=\"633\" data-end=\"734\">\u0414\u0430\u0432\u0430\u0439\u0442\u0435 \u0440\u0430\u0437\u0431\u0435\u0440\u0451\u043c\u0441\u044f, \u043a\u0430\u043a \u0433\u043e\u0432\u043e\u0440\u0438\u0442\u044c \u0441 \u043b\u044e\u0434\u044c\u043c\u0438 \u2014 \u0442\u0430\u043a, \u0447\u0442\u043e\u0431\u044b \u043e\u043d\u0438 <strong data-start=\"692\" data-end=\"731\">\u043f\u043e\u043d\u0438\u043c\u0430\u043b\u0438, \u0441\u043e\u0433\u043b\u0430\u0448\u0430\u043b\u0438\u0441\u044c \u0438 \u0434\u0435\u0439\u0441\u0442\u0432\u043e\u0432\u0430\u043b\u0438<\/strong>.<\/p>\n<hr data-start=\"736\" data-end=\"739\" \/>\n<h3 data-start=\"741\" data-end=\"791\"><strong data-start=\"745\" data-end=\"791\">\u041a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u044f \u2014 \u044d\u0442\u043e \u043d\u0435 \u0441\u043b\u043e\u0432\u0430, \u0430 \u0432\u043e\u0437\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0435<\/strong><\/h3>\n<p data-start=\"793\" data-end=\"876\">\u0421\u0438\u043b\u0430 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u0438 \u2014 \u043d\u0435 \u0432 \u043e\u0431\u044a\u0451\u043c\u0435 \u0441\u043a\u0430\u0437\u0430\u043d\u043d\u043e\u0433\u043e, \u0430 \u0432 <strong data-start=\"841\" data-end=\"852\">\u0432\u043b\u0438\u044f\u043d\u0438\u0438<\/strong>, \u043a\u043e\u0442\u043e\u0440\u043e\u0435 \u043e\u043d\u043e \u0441\u043e\u0437\u0434\u0430\u0451\u0442.<\/p>\n<p data-start=\"878\" data-end=\"899\">\u0425\u043e\u0440\u043e\u0448\u0430\u044f \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u044f:<\/p>\n<ul data-start=\"900\" data-end=\"1004\">\n<li data-start=\"900\" data-end=\"928\">\n<p data-start=\"902\" data-end=\"928\">\u0434\u0435\u043b\u0430\u0435\u0442 \u0441\u043b\u043e\u0436\u043d\u043e\u0435 \u043f\u043e\u043d\u044f\u0442\u043d\u044b\u043c;<\/p>\n<\/li>\n<li data-start=\"929\" data-end=\"967\">\n<p data-start=\"931\" data-end=\"967\">\u043f\u0440\u0435\u0432\u0440\u0430\u0449\u0430\u0435\u0442 \u0443\u043a\u0430\u0437\u0430\u043d\u0438\u0435 \u0432 \u0432\u0434\u043e\u0445\u043d\u043e\u0432\u0435\u043d\u0438\u0435;<\/p>\n<\/li>\n<li data-start=\"968\" data-end=\"1004\">\n<p data-start=\"970\" data-end=\"1004\">\u0441\u043e\u0437\u0434\u0430\u0451\u0442 \u0434\u043e\u0432\u0435\u0440\u0438\u0435 \u0438 \u0432\u043e\u0432\u043b\u0435\u0447\u0451\u043d\u043d\u043e\u0441\u0442\u044c.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1006\" data-end=\"1122\">\u041b\u044e\u0434\u0438 \u043d\u0435 \u0441\u043b\u044b\u0448\u0430\u0442 \u0444\u0430\u043a\u0442\u044b \u2014 \u043e\u043d\u0438 <strong data-start=\"1033\" data-end=\"1049\">\u0441\u043b\u044b\u0448\u0430\u0442 \u0441\u043c\u044b\u0441\u043b<\/strong>.<br data-start=\"1050\" data-end=\"1053\" \/>\u0418 \u0435\u0441\u043b\u0438 \u0432\u044b \u0433\u043e\u0432\u043e\u0440\u0438\u0442\u0435 \u0431\u0435\u0437 \u0441\u043c\u044b\u0441\u043b\u0430, \u0434\u0430\u0436\u0435 \u0441\u0430\u043c\u044b\u0435 \u0442\u043e\u0447\u043d\u044b\u0435 \u0444\u0440\u0430\u0437\u044b \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0442.<\/p>\n<hr data-start=\"1124\" data-end=\"1127\" \/>\n<h3 data-start=\"1129\" data-end=\"1164\"><strong data-start=\"1133\" data-end=\"1164\">\u041f\u043e\u0447\u0435\u043c\u0443 \u0432\u0430\u0441 \u043c\u043e\u0433\u0443\u0442 \u043d\u0435 \u0441\u043b\u044b\u0448\u0430\u0442\u044c<\/strong><\/h3>\n<ol data-start=\"1166\" data-end=\"1689\">\n<li data-start=\"1166\" data-end=\"1275\">\n<p data-start=\"1169\" data-end=\"1275\"><strong data-start=\"1169\" data-end=\"1192\">\u0421\u043b\u0438\u0448\u043a\u043e\u043c \u043c\u043d\u043e\u0433\u043e \u0441\u043b\u043e\u0432.<\/strong><br data-start=\"1192\" data-end=\"1195\" \/>\u0420\u0443\u043a\u043e\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u044c \u0433\u043e\u0432\u043e\u0440\u0438\u0442 \u0434\u043e\u043b\u0433\u043e, \u0431\u0435\u0437 \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b \u2014 \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u0435 \u0442\u0435\u0440\u044f\u0435\u0442\u0441\u044f \u0447\u0435\u0440\u0435\u0437 \u043c\u0438\u043d\u0443\u0442\u0443.<\/p>\n<\/li>\n<li data-start=\"1277\" data-end=\"1385\">\n<p data-start=\"1280\" data-end=\"1385\"><strong data-start=\"1280\" data-end=\"1296\">\u041d\u0435\u0442 \u201c\u0437\u0430\u0447\u0435\u043c\u201d.<\/strong><br data-start=\"1296\" data-end=\"1299\" \/>\u041b\u044e\u0434\u0438 \u0441\u043b\u044b\u0448\u0430\u0442 \u0437\u0430\u0434\u0430\u0447\u0443, \u043d\u043e \u043d\u0435 \u043f\u043e\u043d\u0438\u043c\u0430\u044e\u0442 \u0446\u0435\u043b\u044c. \u201c\u0417\u0430\u0447\u0435\u043c \u044d\u0442\u043e \u0434\u0435\u043b\u0430\u0442\u044c?\u201d \u043e\u0441\u0442\u0430\u0451\u0442\u0441\u044f \u0431\u0435\u0437 \u043e\u0442\u0432\u0435\u0442\u0430.<\/p>\n<\/li>\n<li data-start=\"1387\" data-end=\"1485\">\n<p data-start=\"1390\" data-end=\"1485\"><strong data-start=\"1390\" data-end=\"1406\">\u0422\u043e\u043d \u043f\u0440\u0438\u043a\u0430\u0437\u0430.<\/strong><br data-start=\"1406\" data-end=\"1409\" \/>\u041f\u0440\u0438\u043a\u0430\u0437 \u0437\u0430\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442 \u043f\u043e\u0434\u0447\u0438\u043d\u0438\u0442\u044c\u0441\u044f, \u043d\u043e \u043d\u0435 \u043c\u043e\u0442\u0438\u0432\u0438\u0440\u0443\u0435\u0442. \u041b\u044e\u0434\u0438 \u043f\u0435\u0440\u0435\u0441\u0442\u0430\u044e\u0442 \u0434\u0443\u043c\u0430\u0442\u044c.<\/p>\n<\/li>\n<li data-start=\"1487\" data-end=\"1587\">\n<p data-start=\"1490\" data-end=\"1587\"><strong data-start=\"1490\" data-end=\"1513\">\u041d\u0435\u0442 \u043e\u0431\u0440\u0430\u0442\u043d\u043e\u0439 \u0441\u0432\u044f\u0437\u0438.<\/strong><br data-start=\"1513\" data-end=\"1516\" \/>\u0412\u044b \u0433\u043e\u0432\u043e\u0440\u0438\u0442\u0435 \u2014 \u043d\u043e \u043d\u0435 \u0441\u043b\u0443\u0448\u0430\u0435\u0442\u0435. \u041a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u044f \u043f\u0440\u0435\u0432\u0440\u0430\u0449\u0430\u0435\u0442\u0441\u044f \u0432 \u043c\u043e\u043d\u043e\u043b\u043e\u0433.<\/p>\n<\/li>\n<li data-start=\"1589\" data-end=\"1689\">\n<p data-start=\"1592\" data-end=\"1689\"><strong data-start=\"1592\" data-end=\"1614\">\u042d\u043c\u043e\u0446\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0439 \u0448\u0443\u043c.<\/strong><br data-start=\"1614\" data-end=\"1617\" \/>\u0420\u0430\u0437\u0434\u0440\u0430\u0436\u0435\u043d\u0438\u0435, \u0441\u043f\u0435\u0448\u043a\u0430, \u0434\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u2014 \u0438 \u0434\u0430\u0436\u0435 \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u044b\u0435 \u0441\u043b\u043e\u0432\u0430 \u0442\u0435\u0440\u044f\u044e\u0442 \u0432\u0435\u0441.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"1691\" data-end=\"1694\" \/>\n<h3 data-start=\"1696\" data-end=\"1769\"><strong data-start=\"1700\" data-end=\"1769\">\u041a\u0430\u043a \u0433\u043e\u0432\u043e\u0440\u0438\u0442\u044c \u0441 \u043a\u043e\u043c\u0430\u043d\u0434\u043e\u0439 \u2014 \u0447\u0442\u043e\u0431\u044b \u0432\u0430\u0441 \u043d\u0435 \u043f\u0440\u043e\u0441\u0442\u043e \u0441\u043b\u0443\u0448\u0430\u043b\u0438, \u0430 \u043f\u043e\u043d\u0438\u043c\u0430\u043b\u0438<\/strong><\/h3>\n<h4 data-start=\"1771\" data-end=\"1802\"><strong data-start=\"1776\" data-end=\"1802\">1. \u041d\u0430\u0447\u0438\u043d\u0430\u0439\u0442\u0435 \u043f\u043e\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0443 \u0437\u0430\u0434\u0430\u0447\u0438 \u0441 \u201c\u0437\u0430\u0447\u0435\u043c\u201d<\/strong><\/h4>\n<p data-start=\"1803\" data-end=\"1977\">\u041b\u044e\u0434\u0438 \u0434\u0435\u043b\u0430\u044e\u0442 \u043b\u0443\u0447\u0448\u0435 \u0442\u043e, \u0447\u0442\u043e \u043f\u043e\u043d\u0438\u043c\u0430\u044e\u0442.<br data-start=\"1838\" data-end=\"1841\" \/>\u041d\u0435 \u043f\u0440\u043e\u0441\u0442\u043e \u201c\u0441\u0434\u0435\u043b\u0430\u0439 \u044d\u0442\u043e\u201d, \u0430 \u201c\u0441\u0434\u0435\u043b\u0430\u0439 \u044d\u0442\u043e, \u043f\u043e\u0442\u043e\u043c\u0443 \u0447\u0442\u043e \u044d\u0442\u043e \u043f\u043e\u043c\u043e\u0436\u0435\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u0443, \u0441\u043e\u043a\u0440\u0430\u0442\u0438\u0442 \u043e\u0448\u0438\u0431\u043a\u0438, \u0443\u0441\u043a\u043e\u0440\u0438\u0442 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u201d. \u0421\u043c\u044b\u0441\u043b \u2014 \u0442\u043e\u043f\u043b\u0438\u0432\u043e \u043c\u043e\u0442\u0438\u0432\u0430\u0446\u0438\u0438.<\/p>\n<h4 data-start=\"1979\" data-end=\"2019\"><strong data-start=\"1984\" data-end=\"2019\">2. \u0413\u043e\u0432\u043e\u0440\u0438\u0442\u0435 \u043a\u043e\u0440\u043e\u0442\u043a\u043e \u0438 \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u043e<\/strong><\/h4>\n<p data-start=\"2020\" data-end=\"2196\">\u0415\u0441\u043b\u0438 \u043c\u043e\u0436\u043d\u043e \u0441\u043a\u0430\u0437\u0430\u0442\u044c \u0437\u0430 \u043c\u0438\u043d\u0443\u0442\u0443 \u2014 \u043d\u0435 \u0433\u043e\u0432\u043e\u0440\u0438\u0442\u0435 \u043f\u044f\u0442\u044c.<br data-start=\"2068\" data-end=\"2071\" \/>\u201c\u041d\u0443\u0436\u043d\u043e \u043f\u043e\u0434\u043d\u044f\u0442\u044c \u043f\u0440\u043e\u0434\u0430\u0436\u0438\u201d \u2014 \u0441\u043b\u0438\u0448\u043a\u043e\u043c \u043e\u0431\u0449\u0435\u0435.<br data-start=\"2111\" data-end=\"2114\" \/>\u201c\u041d\u0443\u0436\u043d\u043e, \u0447\u0442\u043e\u0431\u044b \u043a\u0430\u0436\u0434\u044b\u0439 \u043a\u043b\u0438\u0435\u043d\u0442 \u043f\u043e\u043b\u0443\u0447\u0438\u043b \u043e\u0431\u0440\u0430\u0442\u043d\u044b\u0439 \u0437\u0432\u043e\u043d\u043e\u043a \u0432 \u0442\u0435\u0447\u0435\u043d\u0438\u0435 \u0447\u0430\u0441\u0430\u201d \u2014 \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u043e.<\/p>\n<h4 data-start=\"2198\" data-end=\"2244\"><strong data-start=\"2203\" data-end=\"2244\">3. \u0414\u0430\u0432\u0430\u0439\u0442\u0435 \u043e\u0431\u0440\u0430\u0442\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c \u0441 \u0443\u0432\u0430\u0436\u0435\u043d\u0438\u0435\u043c<\/strong><\/h4>\n<p data-start=\"2245\" data-end=\"2394\">\u201c\u0422\u044b \u043e\u043f\u044f\u0442\u044c \u043d\u0435 \u0441\u0434\u0435\u043b\u0430\u043b\u201d \u2014 \u044d\u0442\u043e \u0430\u0442\u0430\u043a\u0430.<br data-start=\"2278\" data-end=\"2281\" \/>\u201c\u042f \u0432\u0438\u0436\u0443, \u0447\u0442\u043e \u0442\u044b \u043d\u0435 \u0443\u0441\u043f\u0435\u043b. \u0427\u0442\u043e \u043c\u0435\u0448\u0430\u0435\u0442?\u201d \u2014 \u044d\u0442\u043e \u0434\u0438\u0430\u043b\u043e\u0433.<br data-start=\"2333\" data-end=\"2336\" \/>\u0420\u0430\u0437\u043d\u0438\u0446\u0430 \u043a\u043e\u043b\u043e\u0441\u0441\u0430\u043b\u044c\u043d\u0430\u044f. \u041b\u044e\u0434\u0438 \u043e\u0442\u043a\u0440\u044b\u0432\u0430\u044e\u0442\u0441\u044f, \u0430 \u043d\u0435 \u0437\u0430\u0449\u0438\u0449\u0430\u044e\u0442\u0441\u044f.<\/p>\n<h4 data-start=\"2396\" data-end=\"2454\"><strong data-start=\"2401\" data-end=\"2454\">4. \u0425\u0432\u0430\u043b\u0438\u0442\u0435 \u0437\u0430 \u043f\u043e\u0432\u0435\u0434\u0435\u043d\u0438\u0435 \u0438 \u0434\u0438\u0441\u0446\u0438\u043f\u043b\u0438\u043d\u0443, \u0430 \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u0437\u0430 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442<\/strong><\/h4>\n<p data-start=\"2455\" data-end=\"2529\"><strong>\u201c\u041c\u043e\u043b\u043e\u0434\u0435\u0446, \u0447\u0442\u043e \u0434\u043e\u0432\u0451\u043b \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0434\u043e \u043a\u043e\u043d\u0446\u0430 \u0441\u0434\u0435\u043b\u043a\u0438, \u0445\u043e\u0442\u044f \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u044f \u0431\u044b\u043b\u0430 \u0441\u043b\u043e\u0436\u043d\u0430\u044f\u201d<\/strong> \u0432\u043c\u0435\u0441\u0442\u043e <strong>\u201c\u041c\u043e\u043b\u043e\u0434\u0435\u0446, \u0441\u0434\u0435\u043b\u0430\u043b \u043f\u0440\u043e\u0434\u0430\u0436\u0443.\u201d<\/strong><br data-start=\"2567\" data-end=\"2570\" \/>\u041f\u0435\u0440\u0432\u043e\u0435 \u0441\u043e\u0437\u0434\u0430\u0451\u0442 \u0443\u0432\u0430\u0436\u0435\u043d\u0438\u0435. \u0412\u0442\u043e\u0440\u043e\u0435 \u2014 \u0444\u043e\u0440\u043c\u0430\u043b\u044c\u043d\u043e\u0441\u0442\u044c.<\/p>\n<h4 data-start=\"2621\" data-end=\"2655\"><strong data-start=\"2626\" data-end=\"2655\">5. \u0411\u0443\u0434\u044c\u0442\u0435 \u043f\u043e\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u043d\u044b<\/strong><\/h4>\n<p data-start=\"2656\" data-end=\"2783\">\u0415\u0441\u043b\u0438 \u0441\u0435\u0433\u043e\u0434\u043d\u044f \u0432\u044b \u0432\u0434\u043e\u0445\u043d\u043e\u0432\u043b\u044f\u0435\u0442\u0435, \u0430 \u0437\u0430\u0432\u0442\u0440\u0430 \u0441\u0440\u044b\u0432\u0430\u0435\u0442\u0435\u0441\u044c \u2014 \u043b\u044e\u0434\u0438 \u043f\u0435\u0440\u0435\u0441\u0442\u0430\u044e\u0442 \u0432\u0435\u0440\u0438\u0442\u044c \u0441\u043b\u043e\u0432\u0430\u043c.<br data-start=\"2737\" data-end=\"2740\" \/>\u0423\u0432\u0430\u0436\u0435\u043d\u0438\u0435 \u043a \u0441\u043b\u043e\u0432\u0443 \u2014 \u044d\u0442\u043e \u0444\u0443\u043d\u0434\u0430\u043c\u0435\u043d\u0442 \u0432\u043b\u0438\u044f\u043d\u0438\u044f.<\/p>\n<hr data-start=\"2785\" data-end=\"2788\" \/>\n<h3 data-start=\"2790\" data-end=\"2850\"><strong data-start=\"2794\" data-end=\"2850\">\u041a\u0430\u043a \u0433\u043e\u0432\u043e\u0440\u0438\u0442\u044c \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438 \u2014 \u0447\u0442\u043e\u0431\u044b \u0434\u043e\u0432\u0435\u0440\u044f\u043b\u0438 \u0438 \u043f\u043e\u043a\u0443\u043f\u0430\u043b\u0438<\/strong><\/h3>\n<h4 data-start=\"2852\" data-end=\"2892\"><strong data-start=\"2857\" data-end=\"2892\">1. \u041c\u0435\u043d\u044f\u0439\u0442\u0435 \u0444\u043e\u043a\u0443\u0441 \u0441 \u201c\u043c\u044b\u201d \u043d\u0430 \u201c\u0432\u044b\u201d<\/strong><\/h4>\n<p data-start=\"2893\" data-end=\"3038\">\u041a\u043b\u0438\u0435\u043d\u0442 \u043d\u0435 \u043f\u043e\u043a\u0443\u043f\u0430\u0435\u0442 \u0432\u0430\u0448\u0443 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044e \u2014 \u043e\u043d \u043f\u043e\u043a\u0443\u043f\u0430\u0435\u0442 <strong data-start=\"2940\" data-end=\"2962\">\u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0441\u0432\u043e\u0435\u0439 \u0431\u043e\u043b\u0438<\/strong>.<br data-start=\"2963\" data-end=\"2966\" \/>\u041d\u0435 \u201c\u043c\u044b \u043b\u0443\u0447\u0448\u0438\u0435\u201d, \u0430 \u201c\u0432\u044b \u0441\u043c\u043e\u0436\u0435\u0442\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u0431\u044b\u0441\u0442\u0440\u0435\u0435 \u0438 \u0441 \u043c\u0435\u043d\u044c\u0448\u0438\u043c\u0438 \u043e\u0448\u0438\u0431\u043a\u0430\u043c\u0438\u201d.<\/p>\n<h4 data-start=\"3040\" data-end=\"3074\"><strong data-start=\"3045\" data-end=\"3074\">2. \u0413\u043e\u0432\u043e\u0440\u0438\u0442\u0435 \u044f\u0437\u044b\u043a\u043e\u043c \u043f\u043e\u043b\u044c\u0437\u044b<\/strong><\/h4>\n<p data-start=\"3075\" data-end=\"3230\">\u041d\u0435 \u0444\u0443\u043d\u043a\u0446\u0438\u0438 \u2014 \u0430 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442.<br data-start=\"3100\" data-end=\"3103\" \/>\u274c \u201cBitrix24 \u2014 \u044d\u0442\u043e CRM \u0441 \u043c\u043d\u043e\u0436\u0435\u0441\u0442\u0432\u043e\u043c \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432.\u201d<br data-start=\"3152\" data-end=\"3155\" \/>\u2705 \u201cBitrix24 \u043f\u043e\u043c\u043e\u0436\u0435\u0442 \u0432\u0430\u0448\u0435\u043c\u0443 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u0443 \u043e\u0441\u0432\u043e\u0431\u043e\u0434\u0438\u0442\u044c 2 \u0447\u0430\u0441\u0430 \u0432 \u0434\u0435\u043d\u044c \u043e\u0442 \u0440\u0443\u0442\u0438\u043d\u044b.\u201d<\/p>\n<h4 data-start=\"3232\" data-end=\"3263\"><strong data-start=\"3237\" data-end=\"3263\">3. \u0418\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0439\u0442\u0435 \u0438\u0441\u0442\u043e\u0440\u0438\u0438<\/strong><\/h4>\n<p data-start=\"3264\" data-end=\"3414\">\u0418\u0441\u0442\u043e\u0440\u0438\u0438 \u2014 \u043c\u043e\u0449\u043d\u0435\u0439\u0448\u0438\u0439 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442 \u0443\u0431\u0435\u0436\u0434\u0435\u043d\u0438\u044f.<br data-start=\"3305\" data-end=\"3308\" \/>\u201c\u041e\u0434\u0438\u043d \u043d\u0430\u0448 \u043a\u043b\u0438\u0435\u043d\u0442 \u0441\u0442\u043e\u043b\u043a\u043d\u0443\u043b\u0441\u044f \u0441 \u044d\u0442\u043e\u0439 \u0436\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043e\u0439 \u2014 \u0432\u043d\u0435\u0434\u0440\u0438\u043b\u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u0435, \u0447\u0435\u0440\u0435\u0437 \u043c\u0435\u0441\u044f\u0446 \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442 \u0432\u044b\u0440\u043e\u0441 \u043d\u0430 40%.\u201d<\/p>\n<p data-start=\"3416\" data-end=\"3460\">\u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0432\u043a\u043b\u044e\u0447\u0430\u0435\u0442 \u044d\u043c\u043e\u0446\u0438\u0438 \u0438 \u0441\u043e\u0437\u0434\u0430\u0451\u0442 \u0434\u043e\u0432\u0435\u0440\u0438\u0435.<\/p>\n<h4 data-start=\"3462\" data-end=\"3493\"><strong data-start=\"3467\" data-end=\"3493\">4. \u041f\u0440\u043e\u0441\u0442\u043e\u0442\u0430 \u2014 \u0432\u0430\u0448 \u0434\u0440\u0443\u0433<\/strong><\/h4>\n<p data-start=\"3494\" data-end=\"3583\">\u0421\u043b\u043e\u0436\u043d\u044b\u0435 \u0442\u0435\u0440\u043c\u0438\u043d\u044b \u043d\u0435 \u043f\u043e\u043a\u0430\u0437\u044b\u0432\u0430\u044e\u0442 \u044d\u043a\u0441\u043f\u0435\u0440\u0442\u043d\u043e\u0441\u0442\u044c \u2014 \u043e\u043d\u0438 \u043e\u0442\u0442\u0430\u043b\u043a\u0438\u0432\u0430\u044e\u0442.<br data-start=\"3555\" data-end=\"3558\" \/>\u041f\u043e\u043d\u044f\u0442\u044b\u0439 = \u0443\u0431\u0435\u0434\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0439.<\/p>\n<h4 data-start=\"3585\" data-end=\"3619\"><strong data-start=\"3590\" data-end=\"3619\">5. \u0427\u0435\u0441\u0442\u043d\u043e\u0441\u0442\u044c \u0438 \u043e\u0442\u043a\u0440\u044b\u0442\u043e\u0441\u0442\u044c<\/strong><\/h4>\n<p data-start=\"3620\" data-end=\"3739\">\u041f\u0440\u0438\u0437\u043d\u0430\u0439\u0442\u0435, \u0435\u0441\u043b\u0438 \u0447\u0442\u043e-\u0442\u043e \u043d\u0435 \u0438\u0434\u0435\u0430\u043b\u044c\u043d\u043e.<br data-start=\"3655\" data-end=\"3658\" \/>\u041a\u043b\u0438\u0435\u043d\u0442\u044b \u0447\u0443\u0432\u0441\u0442\u0432\u0443\u044e\u0442, \u043a\u043e\u0433\u0434\u0430 \u0438\u043c \u201c\u043f\u0440\u043e\u0434\u0430\u044e\u0442\u201d, \u0438 \u043a\u043e\u0433\u0434\u0430 \u0438\u043c <strong data-start=\"3708\" data-end=\"3736\">\u043f\u043e\u043c\u043e\u0433\u0430\u044e\u0442 \u043f\u0440\u0438\u043d\u044f\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u0435<\/strong>.<\/p>\n<hr data-start=\"3741\" data-end=\"3744\" \/>\n<h3 data-start=\"3746\" data-end=\"3797\"><strong data-start=\"3750\" data-end=\"3797\">\u0418\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u044b, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0443\u0441\u0438\u043b\u0438\u0432\u0430\u044e\u0442 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u044e<\/strong><\/h3>\n<ul data-start=\"3799\" data-end=\"4371\">\n<li data-start=\"3799\" data-end=\"3928\">\n<p data-start=\"3801\" data-end=\"3928\"><a href=\"https:\/\/marketing.totul.md\/moduli-modeli-sovremennogo-marketinga\/\"><strong data-start=\"3801\" data-end=\"3813\">Bitrix24<\/strong><\/a> \u2014 \u0435\u0434\u0438\u043d\u0430\u044f \u043f\u043b\u043e\u0449\u0430\u0434\u043a\u0430 \u0434\u043b\u044f \u0437\u0430\u0434\u0430\u0447, \u0447\u0430\u0442\u043e\u0432 \u0438 CRM-\u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u0438.<br data-start=\"3868\" data-end=\"3871\" \/>\u0412\u0441\u0435 \u0432\u0438\u0434\u044f\u0442 \u043e\u0434\u043d\u043e \u0438 \u0442\u043e \u0436\u0435, \u043c\u0435\u043d\u044c\u0448\u0435 \u0445\u0430\u043e\u0441\u0430 \u0438 \u043d\u0435\u0434\u043e\u043f\u043e\u043d\u0438\u043c\u0430\u043d\u0438\u0439.<\/p>\n<\/li>\n<li data-start=\"3930\" data-end=\"4042\">\n<p data-start=\"3932\" data-end=\"4042\"><strong data-start=\"3932\" data-end=\"3958\">\u041f\u043b\u0430\u043d\u0451\u0440\u043a\u0438 \u0438 1:1 \u0432\u0441\u0442\u0440\u0435\u0447\u0438<\/strong> \u2014 \u043d\u0435 \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044c, \u0430 \u043a\u043e\u043d\u0442\u0430\u043a\u0442.<br data-start=\"3984\" data-end=\"3987\" \/>\u0420\u0430\u0437 \u0432 \u043d\u0435\u0434\u0435\u043b\u044e \u2014 \u043e\u0431\u0441\u0443\u0434\u0438\u0442\u044c \u0446\u0435\u043b\u0438, \u043f\u0440\u043e\u0433\u0440\u0435\u0441\u0441 \u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0443.<\/p>\n<\/li>\n<li data-start=\"4044\" data-end=\"4252\">\n<p data-start=\"4046\" data-end=\"4252\"><strong data-start=\"4046\" data-end=\"4093\">\u041c\u0435\u0442\u043e\u0434 \u201cSBI\u201d (Situation \u2014 Behavior \u2014 Impact)<\/strong><br data-start=\"4093\" data-end=\"4096\" \/>\u041f\u0440\u0438\u043c\u0435\u0440:<br data-start=\"4105\" data-end=\"4108\" \/>\u201c\u041d\u0430 \u0441\u043e\u0432\u0435\u0449\u0430\u043d\u0438\u0438 (Situation) \u0442\u044b \u043f\u0435\u0440\u0435\u0431\u0438\u043b \u043a\u043e\u043b\u043b\u0435\u0433\u0443 (Behavior), \u0438 \u044d\u0442\u043e \u0441\u0431\u0438\u043b\u043e \u043a\u043e\u043c\u0430\u043d\u0434\u0443 \u0441 \u0444\u043e\u043a\u0443\u0441\u0430 (Impact).\u201d<br data-start=\"4206\" data-end=\"4209\" \/>\u2192 \u041a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u043e, \u0431\u0435\u0437 \u044d\u043c\u043e\u0446\u0438\u0439, \u043a\u043e\u043d\u0441\u0442\u0440\u0443\u043a\u0442\u0438\u0432\u043d\u043e.<\/p>\n<\/li>\n<li data-start=\"4254\" data-end=\"4371\">\n<p data-start=\"4256\" data-end=\"4371\"><strong data-start=\"4256\" data-end=\"4272\">\u0421\u0442\u043e\u0440\u0438\u0442\u0435\u043b\u043b\u0438\u043d\u0433<\/strong> \u2014 \u043d\u0435 \u0442\u043e\u043b\u044c\u043a\u043e \u0434\u043b\u044f \u043c\u0430\u0440\u043a\u0435\u0442\u0438\u043d\u0433\u0430.<br data-start=\"4300\" data-end=\"4303\" \/>\u041f\u0440\u0438\u043c\u0435\u0440\u044b \u0438 \u043b\u0438\u0447\u043d\u044b\u0435 \u0438\u0441\u0442\u043e\u0440\u0438\u0438 \u0432 \u0440\u0435\u0447\u0438 \u0434\u0435\u043b\u0430\u044e\u0442 \u0432\u0430\u0441 \u0431\u043b\u0438\u0436\u0435 \u0438 \u0443\u0431\u0435\u0434\u0438\u0442\u0435\u043b\u044c\u043d\u0435\u0435.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"4373\" data-end=\"4376\" \/>\n<h3 data-start=\"4378\" data-end=\"4404\"><strong data-start=\"4382\" data-end=\"4404\">\u041f\u0440\u0438\u043c\u0435\u0440 \u0438\u0437 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438<\/strong><\/h3>\n<p data-start=\"4406\" data-end=\"4538\">IT-\u043a\u043e\u043c\u043f\u0430\u043d\u0438\u044f \u0438\u0437 \u041a\u0438\u0448\u0438\u043d\u0451\u0432\u0430. \u0420\u0443\u043a\u043e\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u044c \u0443\u043c\u043d\u044b\u0439, \u0447\u0451\u0442\u043a\u0438\u0439, \u043d\u043e \u2014 \u201c\u0441\u0443\u0445\u043e\u0439 \u043d\u0430 \u044d\u043c\u043e\u0446\u0438\u0438\u201d. \u041a\u043e\u043c\u0430\u043d\u0434\u0430 \u0431\u043e\u044f\u043b\u0430\u0441\u044c \u0437\u0430\u0434\u0430\u0432\u0430\u0442\u044c \u0432\u043e\u043f\u0440\u043e\u0441\u044b, \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u2014 \u0434\u0438\u0441\u0442\u0430\u043d\u0446\u0438\u0440\u043e\u0432\u0430\u043b\u0438\u0441\u044c.<\/p>\n<p data-start=\"4540\" data-end=\"4572\">\u041f\u043e\u0441\u043b\u0435 \u0440\u0430\u0431\u043e\u0442\u044b \u043d\u0430\u0434 \u0441\u0442\u0438\u043b\u0435\u043c \u043e\u0431\u0449\u0435\u043d\u0438\u044f:<\/p>\n<ul data-start=\"4573\" data-end=\"4747\">\n<li data-start=\"4573\" data-end=\"4633\">\n<p data-start=\"4575\" data-end=\"4633\">\u043d\u0430 \u0441\u043e\u0431\u0440\u0430\u043d\u0438\u044f\u0445 \u0441\u0442\u0430\u043b \u043e\u0431\u044a\u044f\u0441\u043d\u044f\u0442\u044c \u201c\u0437\u0430\u0447\u0435\u043c\u201d \u0438 \u043f\u0440\u0438\u0432\u043e\u0434\u0438\u0442\u044c \u043f\u0440\u0438\u043c\u0435\u0440\u044b;<\/p>\n<\/li>\n<li data-start=\"4634\" data-end=\"4703\">\n<p data-start=\"4636\" data-end=\"4703\">\u0432 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u0438 \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438 \u0437\u0430\u043c\u0435\u043d\u0438\u043b \u201c\u043c\u044b \u0434\u0435\u043b\u0430\u0435\u043c\u201d \u043d\u0430 \u201c\u0432\u044b \u043f\u043e\u043b\u0443\u0447\u0430\u0435\u0442\u0435\u201d;<\/p>\n<\/li>\n<li data-start=\"4704\" data-end=\"4747\">\n<p data-start=\"4706\" data-end=\"4747\">\u0441\u0442\u0430\u043b \u0447\u0430\u0449\u0435 \u0434\u0430\u0432\u0430\u0442\u044c \u043f\u0440\u0438\u0437\u043d\u0430\u043d\u0438\u0435 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430\u043c.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"4749\" data-end=\"4766\">\u0427\u0435\u0440\u0435\u0437 \u0434\u0432\u0430 \u043c\u0435\u0441\u044f\u0446\u0430:<\/p>\n<ul data-start=\"4767\" data-end=\"4940\">\n<li data-start=\"4767\" data-end=\"4801\">\n<p data-start=\"4769\" data-end=\"4801\">\u0432\u043e\u0432\u043b\u0435\u0447\u0451\u043d\u043d\u043e\u0441\u0442\u044c \u043a\u043e\u043c\u0430\u043d\u0434\u044b \u0432\u044b\u0440\u043e\u0441\u043b\u0430;<\/p>\n<\/li>\n<li data-start=\"4802\" data-end=\"4857\">\n<p data-start=\"4804\" data-end=\"4857\">\u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u043e \u043f\u043e\u0432\u0442\u043e\u0440\u043d\u044b\u0445 \u043f\u0440\u043e\u0434\u0430\u0436 \u0443\u0432\u0435\u043b\u0438\u0447\u0438\u043b\u043e\u0441\u044c \u043d\u0430 <strong data-start=\"4847\" data-end=\"4854\">25%<\/strong>;<\/p>\n<\/li>\n<li data-start=\"4858\" data-end=\"4940\">\n<p data-start=\"4860\" data-end=\"4940\">\u043a\u043b\u0438\u0435\u043d\u0442\u044b \u043d\u0430\u0447\u0430\u043b\u0438 \u043f\u0438\u0441\u0430\u0442\u044c \u0432 \u043e\u0442\u0437\u044b\u0432\u0430\u0445: <em data-start=\"4893\" data-end=\"4938\">\u201c\u0421 \u0432\u0430\u043c\u0438 \u043b\u0435\u0433\u043a\u043e \u043e\u0431\u0449\u0430\u0442\u044c\u0441\u044f \u0438 \u043f\u0440\u0438\u044f\u0442\u043d\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c.\u201d<\/em><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"4942\" data-end=\"4945\" \/>\n<h3 data-start=\"4947\" data-end=\"4965\"><strong data-start=\"4951\" data-end=\"4965\">\u0417\u0430\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u0435<\/strong><\/h3>\n<p data-start=\"4967\" data-end=\"5061\">\u041a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u044f \u2014 \u044d\u0442\u043e \u043d\u0435 \u043f\u0440\u043e \u201c\u0443\u043c\u0435\u043d\u0438\u0435 \u0433\u043e\u0432\u043e\u0440\u0438\u0442\u044c\u201d.<br data-start=\"5011\" data-end=\"5014\" \/>\u042d\u0442\u043e \u043f\u0440\u043e <strong data-start=\"5022\" data-end=\"5058\">\u0443\u043c\u0435\u043d\u0438\u0435 \u0431\u044b\u0442\u044c \u043f\u043e\u043d\u044f\u0442\u044b\u043c \u0438 \u0443\u0441\u043b\u044b\u0448\u0430\u043d\u043d\u044b\u043c<\/strong>.<\/p>\n<p data-start=\"5063\" data-end=\"5160\">\u041a\u043e\u0433\u0434\u0430 \u0432\u0430\u0441 \u0441\u043b\u044b\u0448\u0430\u0442 \u2014 \u043a\u043e\u043c\u0430\u043d\u0434\u0430 \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442 \u0441 \u0436\u0435\u043b\u0430\u043d\u0438\u0435\u043c, \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u0434\u043e\u0432\u0435\u0440\u044f\u044e\u0442, \u0430 \u0431\u0438\u0437\u043d\u0435\u0441 \u0440\u0430\u0441\u0442\u0451\u0442 \u0431\u0435\u0437 \u0442\u0440\u0435\u043d\u0438\u0439.<\/p>\n<p data-start=\"5162\" data-end=\"5340\">\u0413\u043e\u0432\u043e\u0440\u0438\u0442\u0435 \u0441 \u043b\u044e\u0434\u044c\u043c\u0438 <strong data-start=\"5180\" data-end=\"5203\">\u043d\u0435 \u0441\u0432\u0435\u0440\u0445\u0443, \u0430 \u0441 \u043d\u0438\u043c\u0438<\/strong>. \u0414\u043e\u0431\u0430\u0432\u043b\u044f\u0439\u0442\u0435 \u0441\u043c\u044b\u0441\u043b, \u043f\u0440\u043e\u0441\u0442\u043e\u0442\u0443 \u0438 \u0443\u0432\u0430\u0436\u0435\u043d\u0438\u0435 \u2014<br data-start=\"5246\" data-end=\"5249\" \/>\u0438 \u0432\u044b \u0443\u0434\u0438\u0432\u0438\u0442\u0435\u0441\u044c, \u043a\u0430\u043a \u0441\u0438\u043b\u044c\u043d\u043e \u0438\u0437\u043c\u0435\u043d\u0438\u0442\u0441\u044f \u0432\u0441\u0451: \u043e\u0442 \u0430\u0442\u043c\u043e\u0441\u0444\u0435\u0440\u044b \u0432 \u043e\u0444\u0438\u0441\u0435 \u0434\u043e \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u043e\u0433\u043e \u0440\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442\u0430.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0412\u0432\u0435\u0434\u0435\u043d\u0438\u0435 \u0412 \u0431\u0438\u0437\u043d\u0435\u0441\u0435 \u0447\u0430\u0441\u0442\u043e \u043a\u0430\u0436\u0435\u0442\u0441\u044f, \u0447\u0442\u043e \u0433\u043b\u0430\u0432\u043d\u0430\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 \u2014 \u0432 \u043f\u0440\u043e\u0434\u0430\u0436\u0430\u0445, \u043c\u0430\u0440\u043a\u0435\u0442\u0438\u043d\u0433\u0435 \u0438\u043b\u0438 \u0434\u0435\u043d\u044c\u0433\u0430\u0445.\u041d\u043e \u0447\u0430\u0449\u0435 \u0432\u0441\u0435\u0433\u043e \u0432\u0441\u0451 \u0443\u043f\u0438\u0440\u0430\u0435\u0442\u0441\u044f \u0432 \u043e\u0434\u043d\u043e \u2014 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u044e. \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0438\u043c\u0435\u0442\u044c \u043b\u0443\u0447\u0448\u0438\u0439 \u043f\u0440\u043e\u0434\u0443\u043a\u0442, \u0438\u0434\u0435\u0430\u043b\u044c\u043d\u0443\u044e \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u044e, \u0442\u0430\u043b\u0430\u043d\u0442\u043b\u0438\u0432\u0443\u044e \u043a\u043e\u043c\u0430\u043d\u0434\u0443 \u2014\u043d\u043e \u0435\u0441\u043b\u0438 \u0432\u0430\u0441 \u043d\u0435 \u0441\u043b\u044b\u0448\u0430\u0442 (\u043d\u0438 \u0432\u043d\u0443\u0442\u0440\u0438, \u043d\u0438 \u0441\u043d\u0430\u0440\u0443\u0436\u0438), \u0432\u0441\u0451 \u0431\u0443\u043a\u0441\u0443\u0435\u0442. \u0413\u043e\u0432\u043e\u0440\u0438\u0442\u044c \u2014 \u043d\u0435 \u0437\u043d\u0430\u0447\u0438\u0442 \u0431\u044b\u0442\u044c \u0443\u0441\u043b\u044b\u0448\u0430\u043d\u043d\u044b\u043c.\u0421\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0438 \u043c\u043e\u0433\u0443\u0442 \u043a\u0438\u0432\u0430\u0442\u044c, \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u2014 \u0443\u043b\u044b\u0431\u0430\u0442\u044c\u0441\u044f, \u043d\u043e \u043f\u043e [&hellip;]<\/p>\n","protected":false},"author":77,"featured_media":50575,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,305,312],"tags":[],"class_list":{"0":"post-50573","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-recomend","8":"category-expert","9":"category-featured"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.4 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u041a\u0430\u043a \u0433\u043e\u0432\u043e\u0440\u0438\u0442\u044c \u0441 \u043a\u043e\u043c\u0430\u043d\u0434\u043e\u0439 \u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438 \u0442\u0430\u043a, \u0447\u0442\u043e\u0431\u044b \u0432\u0430\u0441 \u0441\u043b\u044b\u0448\u0430\u043b\u0438 - Totul<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/totul.md\/expert\/kak-govorit-s-komandoj-i-klientami-tak-chtoby-vas-slyshali\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u041a\u0430\u043a \u0433\u043e\u0432\u043e\u0440\u0438\u0442\u044c \u0441 \u043a\u043e\u043c\u0430\u043d\u0434\u043e\u0439 \u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438 \u0442\u0430\u043a, \u0447\u0442\u043e\u0431\u044b \u0432\u0430\u0441 \u0441\u043b\u044b\u0448\u0430\u043b\u0438\" \/>\n<meta property=\"og:description\" content=\"\u0412\u0432\u0435\u0434\u0435\u043d\u0438\u0435 \u0412 \u0431\u0438\u0437\u043d\u0435\u0441\u0435 \u0447\u0430\u0441\u0442\u043e \u043a\u0430\u0436\u0435\u0442\u0441\u044f, \u0447\u0442\u043e \u0433\u043b\u0430\u0432\u043d\u0430\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 \u2014 \u0432 \u043f\u0440\u043e\u0434\u0430\u0436\u0430\u0445, \u043c\u0430\u0440\u043a\u0435\u0442\u0438\u043d\u0433\u0435 \u0438\u043b\u0438 \u0434\u0435\u043d\u044c\u0433\u0430\u0445.\u041d\u043e \u0447\u0430\u0449\u0435 \u0432\u0441\u0435\u0433\u043e \u0432\u0441\u0451 \u0443\u043f\u0438\u0440\u0430\u0435\u0442\u0441\u044f \u0432 \u043e\u0434\u043d\u043e \u2014 \u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u044e. \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0438\u043c\u0435\u0442\u044c \u043b\u0443\u0447\u0448\u0438\u0439 \u043f\u0440\u043e\u0434\u0443\u043a\u0442, \u0438\u0434\u0435\u0430\u043b\u044c\u043d\u0443\u044e \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u044e, \u0442\u0430\u043b\u0430\u043d\u0442\u043b\u0438\u0432\u0443\u044e \u043a\u043e\u043c\u0430\u043d\u0434\u0443 \u2014\u043d\u043e \u0435\u0441\u043b\u0438 \u0432\u0430\u0441 \u043d\u0435 \u0441\u043b\u044b\u0448\u0430\u0442 (\u043d\u0438 \u0432\u043d\u0443\u0442\u0440\u0438, \u043d\u0438 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